the solutions of CRM weighed 9,1 billion dollars in 2008

August 15, 2009 at 7:39 am Leave a comment

The march of the management of the client relationship is rest dynamic in 2008 according to the indicators of the Gartner cabinet, with a figure D `increasing businesses of 12,5% over one year.
# the salesmen D `applications of CRM less have encaiss in 2008 pas than 9,15 billion dollars, that is to say 12,5% of more than the Anne prcdente. However, all diteurs N `did not know a succs quivalent.
# If remains leader in terms of share of march (22,5% compared with 25,5% in 2007), its figure D `businesses has stagn, drop by 0,1% over one year 2055 million dollars. Still a weight lger of the sector, Microsoft has on the other hand enregistr a growth record of its sales, +75%, propelling it the 4th place with 585 million dollars. Dynamics CRM would have crossed the course of the million D `users according to the ditor.
# Microsoft arrives thus derrire, troisime, and Oracle, second with a share of march of 16,1%. The spcialist of the CRM in hberg mode, Salesforce, has D `elsewhere boucl a good Anne 2008 with sales in rise of 45% according to Gartner. Its SaaS services allowed him D `to garner 965 million dollars of figures D `businesses. SaaS account dsormais for 20% of the sales in the CRM, against 15% in 2007.

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August 2009

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